Your On-Site Help Desk
for Classroom Technology
and Blackboard Learn


Room 1031 | 860-906-5030
CA-Media@CapitalCC.edu

Office Hours, Spring Break Week
Mon-Thu.................8:00am-5:00pm
Friday.....................8:00am-4:30pm
Sat/Sun/Holidays.................Closed


Blackboard Learn Off-Site
Tech Support Hotline...

1-860-493-0221
For technical/functional issues only.
Monday-Thursday.............8am-8pm
Friday..............................8am-5pm
Sunday............................1pm-9pm

Questions about course content should be directed to the instructor.

Some tech support solutions may require that you provide a screen shot of your computer to help us solve the problem. Here's how.

Also visit the Student Support website at websupport.ct.edu, which includes FAQs, tips/guides, other related support resources, and a web-based form to submit help tickets to the Blackboard Student Support Center.


Scheduled Downtime...
Routine maintenance is performed on the following schedule (no access during these times):

Blackboard
Every Sunday, 6:00am-10:00am

MyCommnet
The first Friday of each month,
6:00-6:15am

Any other unplanned downtime for Blackboard will be posted on the my.commnet.edu log-in page.


Reset Your Password...
Forgot your NetID password and can't login to Blackboard? Use the online Password Reset Utility, or contact the Enrollment Services Office at 860-906-5123.

Online Courses with Blackboard Learn
Whether you’re taking (or teaching) a fully online course, a web-enhanced onground course, or a hybrid course, you'll find it in the Blackboard Learn course management system.

Log-in to Blackboard thru
myCommNet logo

Access your Blackboard Learn courses through the MyCommnet portal at my.commnet.edu.

Online Tests in Blackboard Learn...
The following video, "How to Take a Test in Blackboard Learn," will walk you through the basics of taking an online test, and help you avoid some common pitfalls that can cause your test to "crash." It will also point out some of the various test options that your instructors may set. It's important to remember that once you're inside Blackboard Learn, you should immediately LOG OUT of myCommNet before you begin any online test. Also review this pdf document for other test-taking tips.

And remember to check out the Orientation Course (for students and faculty) in your "My Courses" list for more information on how to get the most out of Blackboard Learn.



This page was last updated on 04/30/2013

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FOR STUDENTS...

Student Orientation Workshops...
Get a brief tour of the Blackboard online course environment, learn the basic features and tools, and know where to go for tech support. All workshops are held in Room 401.

SESSION 1 --
    Classes beginning June 3rd

SPA 101.2093 Orientation
Wed., May 29..................6:30-8pm

For all other online courses
Thursday, May 30.........10-10:30am
Thursday, May 30.............4:30-5pm
Friday, May 31.................3:30-4pm

SESSION 2 --
    Classes beginning July 8

SPA 102.2102 Orientation
Mon.,July 1......................6:30-8pm

For all other online courses
Thursday, June 27.........10-10:30am
Thursday, June 27............4:30-5pm
Friday, June 28................3:30-4pm


Student Video Tutorials...
Try these selections from the
ConnSCU EdTech Video Channel:

Also try the Bb On Demand Learning Center for Students


FOR FACULTY...

Faculty Training Workshops...
Check the current schedule of Blackboard Learn training workshops across the ConnSCU system at https://calendar.ct.edu/.


Faculty Video Tutorials...
Try these selections from the
ConnSCU EdTech Video Channel:

Also try the Bb On Demand Learning Center

Academic Media Technology, Capital Community College, 950 Main Street, Hartford, CT 06103
Room 1031   ||   860.906.5030   ||   ca-media@ccc.commnet.edu