We offer technical support services for Blackboard functionality. All questions about course content
should be directed to your instructor.
Some tech support solutions may require that you provide a screen shot of your computer to help us solve the problem.
Also visit the Student Support website at websupport.ct.edu,
which includes FAQs, tips/guides, other related support resources, and a web-based form to submit help tickets to the Blackboard Student Support Center.
Scheduled Bb Downtime...
Routine maintenance is performed on the following schedule
(no Bb access during these times):
Every Friday, 2:00am-6:00am
Bb Mobile App Now Available...
Access your Bb courses from your mobile phone or tablet. Learn more...
Reset Your Password...
Forgot your NetID password and can't login to Blackboard? Use the online
Password Reset Utility, or contact the Enrollment Services Office at 860-906-5123.
Online Courses with Blackboard Learn
Whether you’re taking (or teaching) a fully online course, a web-enhanced onground
course, or a hybrid course, you'll find it in the
Blackboard Learn course management system.
Log-in to Blackboard thru
Access your Blackboard Learn courses through the MyCommnet portal at
Let's Get ...
Watch this brief video, "Navigating Your Course in Blackboard Learn"
(here's the faculty version).
Students can attend an Orientation Workshop to learn more about the new version
(see schedule to right). Also, once inside Blackboard Learn, be sure to try the
Orientation Course in your "My Courses" list (students and faculty).
Online Tests in Blackboard Learn...
The following video, "How to Take a Test in Blackboard Learn," will walk you through
the basics of taking an online test, and will also point out some of the
important test options that your instructors may set. It's important to remember that once you're
inside Blackboard Learn, you should immediately LOG OUT of myCommNet before you begin any
The Blackboard Course Interface Gets a Minor Facelift...
A recent Bb upgrade has introduced minor course interface changes and tool functionality updates. Watch the
following video for a review.
Student Orientation Workshops...
Get a brief tour of the Blackboard online course environment, learn the basic features and tools,
and know where to go for tech support.
Mon., Aug. 24th @ 4:00pm
Wed., Aug. 26th @ 5:00pm
Fri., Aug. 28th @ 3:30pm
Tue., Sept. 1st @ 4:30pm
Fri., Sept. 4th @ 3:30pm
All workshops are in Room 401 at the beginning of each semester. If you need assistance during the semester see the On-Site Help Desk or the Blackboard Tech Support Hotline information on the left side of this page for hours and phone numbers.