Office Hours, Spring Break Week
Mon-Thu.................8:00am-5:00pm
Friday.....................8:00am-4:30pm
Sat/Sun/Holidays.................Closed
Blackboard Learn Off-Site
Tech Support Hotline... 1-860-493-0221
For technical/functional issues only.
Monday-Thursday.............8am-8pm
Friday..............................8am-5pm
Sunday............................1pm-9pm
Questions about course content
should be directed to the instructor.
Some tech support solutions may require that you provide a screen shot of your computer to help us solve the problem.
Here's how.
Also visit the Student Support website at websupport.ct.edu,
which includes FAQs, tips/guides, other related support resources, and a web-based form to submit help tickets to the
Blackboard Student Support Center.
Scheduled Downtime...
Routine maintenance is performed on the following schedule
(no access during these times):
Blackboard
Every Sunday, 6:00am-10:00am
MyCommnet
The first Friday of each month, 6:00-6:15am
Any other unplanned downtime for Blackboard will be posted on the
my.commnet.edu log-in page.
Reset Your Password...
Forgot your NetID password and can't login to Blackboard? Use the online
Password Reset Utility, or contact the Enrollment Services Office at 860-906-5123.
Online Courses with Blackboard Learn
Whether you’re taking (or teaching) a fully online course, a web-enhanced onground
course, or a hybrid course, you'll find it in the
Blackboard Learn course management system.
Log-in to Blackboard thru
Access your Blackboard Learn courses through the MyCommnet portal at
my.commnet.edu.
Online Tests in Blackboard Learn...
The following video, "How to Take a Test in Blackboard Learn," will walk you through
the basics of taking an online test, and help you avoid some common pitfalls that can cause your test to "crash."
It will also point out some of the various test options that your instructors may set. It's important to
remember that once you're inside Blackboard Learn, you should immediately LOG OUT of myCommNet before you begin any
online test. Also review this
pdf document
for other test-taking tips.
And remember to check out the Orientation Course (for students and faculty) in your "My Courses"
list for more information on how to get the most out of Blackboard Learn.
Bb Mobile App Now Available...
Access your Bb courses from your mobile phone or tablet. Learn more...
FOR STUDENTS...
Student Orientation Workshops...
Get a brief tour of the Blackboard online course environment, learn the basic features and tools,
and know where to go for tech support. All workshops are held in Room 401.
SESSION 1 --
Classes beginning June 3rd
SPA 101.2093 Orientation
Wed., May 29..................6:30-8pm
For all other online courses
Thursday, May 30.........10-10:30am
Thursday, May 30.............4:30-5pm
Friday, May 31.................3:30-4pm
Bb Mobile App Now Available...