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Your On-Site Help Desk
for Classroom Technology
and Blackboard Learn
Room 1031 | 860-906-5030
CA-Media@CapitalCC.edu
Office Hours, Spring Break Week
Mon-Thu.................8:00am-5:00pm
Friday.....................8:00am-4:30pm
Sat/Sun/Holidays.................Closed
Blackboard Learn Off-Site
Tech Support Hotline...
1-860-493-0221
For technical/functional issues only.
Monday-Thursday.............8am-8pm
Friday..............................8am-5pm
Sunday............................1pm-9pm
Questions about course content
should be directed to the instructor.
Some tech support solutions may require that you provide a screen shot of your computer to help us solve the problem.
Here's how.
Also visit the Student Support website at websupport.ct.edu,
which includes FAQs, tips/guides, other related support resources, and a web-based form to submit help tickets to the
Blackboard Student Support Center.
Scheduled Downtime...
Routine maintenance is performed on the following schedule
(no access during these times):
Blackboard
Every Sunday, 6:00am-10:00am
MyCommnet
The first Friday of each month,
6:00-6:15am
Any other unplanned downtime for Blackboard will be posted on the
my.commnet.edu log-in page.
Reset Your Password...
Forgot your NetID password and can't login to Blackboard? Use the online
Password Reset Utility, or contact the Enrollment Services Office at 860-906-5123.
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System Specifications for Blackboard Learn
Operating Systems, Internet Browsers, and Java
Windows Vista or Windows 7, with...
- Internet Explorer 8 or 9
- Firefox 8.x or higher
- Java 1.6.0_x
Regarding Windows 8 and Internet Explorer 10...
Windows 8 and Internet Explorer 10, released by Microsoft on October 26th, have not yet been certified as compatible with Blackboard Learn.
There are no indications from Blackboard that users will have major problems with these updates at this time, but it would be
prudent for students and faculty using Blackboard to avoid upgrading, if possible, during the middle of a semester. Blackboard
will soon be evaluating the use of Windows 8 and IE10 with Blackboard Learn, and results of their tests will be included here.
Macintosh OS 10.5.x, or 10.6.x, with...
- Safari 5.x
- Firefox 8.x or higher
- Java 1.5.0_x
Hardware and System Settings for Windows or Mac
- 10 GB free hard drive space with 256 MB RAM
- 1024x768 recommended screen resolution
- CD-ROM drive
- Soundcard and speakers or headphones, maybe a microphone
- DSL or cable modem (no dial-up)
- Printer
- Networking Port 2304 must be open for Chat/Whiteboard functions
More system specification details are available on the Blackboard.com
knowledgebase.
This page was last updated on
03/25/2013
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Additional Software
Some courses may require additional software, such as:
- Microsoft Office 2007 (or newer)
- Adobe Reader*
- Adobe Flash*
- Adobe Shockwave*
- Apple Quicktime*
- Microsoft Silverlight*
- RealPlayer*
- Windows Media Player*
* free downloads
available
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