Blackboard Vista @Capital

TECHNICAL SUPPORT

Academic Media Technology
Capital Community College

Face-to-Face
     Room 1031
Phone
     860.906.5030
eMail
     ca-media@ccc.commnet.edu

For 24 / 7 support
Contact the CT Community College System Online Support Center at 1-866-940-1928.

Roadside Assistance for Students
What Do You Need Help With?

Student Information for Online Courses
Plug-Ins for Free Downloading
Student FAQs

Blackboard Vista Help
• Contact information for help with Blackboard Vista
When sending an email or leaving a voice mail, please be as detailed as possible with your Blackboard Vista issue. Include the following information: Your full name, Banner ID number, operating system, browser name and version, date & time that you encounter problem, and a detailed description of what is happening or not happening in Vista.

@CAPITAL Intersession Hours

   Need help after hours? Contact the
   CT Community College System Online
   Support Center for assistance 24/7 >>>

Face-to-face – Room 1031
  Fri., Dec. 24th - Mon., Dec. 27th – Closed
  Tues., Dec. 28th -Thurs., Dec. 30 – 9am-3pm
  Fri., Dec. 31st - Sun., Jan. 3rd – Closed

Beginning Jan. 3rd through Jan. 20th
Monday - Friday, 8am- 4:30pm

Spring 2011 Semester Beginning Jan. 21st
Mon. - Thurs. – 8am to 5pm
Fri. – 8am to 4pm

Email:
     ca-media@ccc.commnet.edu
Phone:
     860.906.5030
FAQ's and Troubleshooting
     for FACULTY or for STUDENTS.

For help, evenings, weekends & Holidays:

Contact the CT Community College System Online Support Center, via email, chat or by phone at 1-866-940-1928.

Blackboard Vista Support
Blackboard Vista Support links to Student FAQs, Faculty Training & Troubleshooting, and Help Desk.
myCommNet: Login and Password Issues
myCommNet login (NetID), password help links to reset forgotten passwords, and more connection information.
College Contacts, Self-Service, Library Off-Campus Proxy, or Other Issues
Access to on-campus help with Self-Service, Library Off-Campus, and all other information.

How do I ...?
• Enable pop-ups? Download this PDF for directions. This document does not cover anti-virus software or spam filters. Please refer to the software's help or support information.
• Fix problems with AOL or SBC Globalnet and myCommNet
• Reset or find more information on NetIDs.
• Take a screenshot and send it in an email
• Find out if an online class is right for me
• Get tips on being a successful online student

Other Topics
• Download plug-ins

Students in SPA 101 "Elementary Spanish"
I want to know about:
• Windows Sound Recorder
• Mac OS X Sound Recorder (Note: do not use the beta version)
• "Destinos" video series
• Typing accents and special characters in Microsoft Word

Free Software Downloads
Microsoft Internet Explorer (Win/Mac)
Windows Media Player (Win/Mac)

Other free Vista downloads - http://d2.parature.com/ics/support/default.asp?deptID=8134

Other Student Support
Take me to:
• College Library
• e-Tutoring Services
• "Netiquette" Tips
• Bookstore


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