|
|
|
|
|
|
CST* 125 Help
Deskk Concepts |
Instructor: |
Jay Moses |
Instructor's Email: |
|
Pre/Corequisites: |
Basic computer concepts or
computer literacy or CSA* 105;
networking, Internet and World Wide Web concepts, or
CSA* 163; and knowledge of software
products, such as Microsoft Office, or CSA*
105. |
|
Credits: |
3 |
|
Text & Materials |
See the bookstore's website for
up-to-date textbook information |
CATALOG COURSE DESCRIPTION
The goal of this course is to impart the
knowledge needed to function as a Help Desk Professional. The huge
demand for computer technical support, coupled with a shortage of
information technology (IT) professionals, has created tremendous career
opportunities in the field of customer service and technical support or
what is referred to as Help Desk Specialist or Professional. To work at
a help desk, you must understand hardware, software, networking and the
World Wide Web, combined with what is involved in actually delivering
technical support services to the customer or staff member. The help
desk professional must also understand the role of the help desk within
a complex technical support department.
|
|
