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Certificate Programs

Computer Software Support Specialist

The Computer Software Support Specialist Certificate is designed for students preparing for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative, who provide technical assistance, support, and advice to customers and users. This certificate concentrates on development of skills in the diagnosis and solution of technical and computer-related problems.

Learning Outcomes

Upon successful completion of all program requirements, graduates will be able to:

  1. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
  2. Describe the features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, e-mail, browsers, etc.)
  3. Demonstrate proficiency in installing and configuring software, and uninstalling operating system software
  4. Demonstrate proficiency in configuring software for accessibility by disabled individuals
  5. Demonstrate proficiency in installing and configuring applications software upgrades
  6. Demonstrate proficiency in modifying an operating system when installing, configuring and upgrading typical applications software
Course of Study¹
Credits
Introduction to Computers
3
Intro to Software Applications
3
The Internet
3
Intro to Operating Systems
3
Help Desk Concepts
3
Web Design and Development I
3
Web Design and Development II
3
Advanced Applications
3
Post Advanced Microsoft Office
3
Applications Software Support
3

¹ Click on the Course# for course description,
pre-requisites and additional information.

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