Certificate Programs
Computer Hardware Support Specialist
The Computer Hardware Support Specialist Certificate is designed for students preparing for the position of a Technical Support Specialist, who provides technical assistance, support, and advice to users. This certificate concentrates on development of skills in the diagnosis and solution of technical and computer-related problems.
| Learning Outcomes |
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Upon successful completion of all program requirements, graduates will be able to:
- Apply a comprehensive understanding of the function of computer hardware and software in a personal computer system, both networked and stand-alone
- Preemptively solve computer hardware/software problems to provide disaster prevention and recovery of computer systems before problems occur whenever possible
- Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
- Regarding computer troubleshooting, use diagnostic test equipment, diagnostic software, network documentation, online documentation resources, and troubleshooting strategies and techniques to resolve basic hardware problems
- Identify resources for resolving peripheral device problems including printers, scanners, CD ROMs, sound cards, external CD RW devices,
digital imaging devices and DVDs
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| Course of Study¹ |
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Credits |
|
Introduction to Computers |
3 |
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Intro to Software Applications |
3 |
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Intro to Operating Systems |
3 |
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Help Desk Concepts |
3 |
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Data Communication & Networking I |
3 |
|
Intro to Computer Hardware |
3 |
|
Intro to Computer Hardware Lab |
3 |
|
Advanced Computer Hardware |
3 |
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Advanced Computer Hardware Lab |
3 |
|
Data Communication & Networking II |
3 |
¹ |
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