Blackboard Vista @Capital

Help Desk
Contact Us

brought to you by
Academic Media Technology
Capital Community College
950 Main Street, Suite 1031
Hartford, CT 06103
860-906-5030

For 24 / 7 support
Contact the CT Community College System Online Support Center at 1-866-940-1928.

College Courses Anytime, Anywhere

Announcements

INTERNET EXPLORER 9 & GOOGLE CHROME are not supported for use with Blackboard. Please use Internet Explorer 7 or 8, FireFox 3.6 or Safari 4 or 5. Click here for the list of supported browsers and operating systems.

Run this browser check to make sure your computer is optimized for use with Blackboard Vista. Please follow directions for any red X's that appear.
(NOTE: If you are taking a course that is using the new Blackboard Learn system click here for a different browser check.)

Is online learning right for me?
Watch this video to help you find out if an online course is right for you.

Maintenance Schedules / Times

Routine maintenance is performed according to the following schedule:
          Blackboard (weekly)                       myCommNet (monthly)
                    Every Friday                                    The first Friday of the month
                    3:00 - 5:00 am                                   6:00 - 6:15 am
Any other unplanned downtime for Blackboard will be posted on the my.commnet.edu log in page.

Blackboard Help
• Contact information for help with Blackboard
When sending an email or leaving a voice mail, please be as detailed as possible with your Blackboard issue. Include the following information: Your full name, Banner ID number, operating system, browser name and version, date & time that you encounter problem, and a detailed description of what is happening or not happening in Vista.

@CAPITAL Intersession Hours

   Need help after hours? Contact the
   CT Community College System Online
   Support Center for assistance 24/7 >>>

Face-to-face – Room 1031
Spring 2011 Semester through May 20th
Mon. - Thurs. – 8am to 5pm
Fri. – 8am to 4pm

Email:
     ca-media@ccc.commnet.edu
Phone:
     860.906.5030
FAQ's and Troubleshooting
     for FACULTY or for STUDENTS.

For help, evenings, weekends & Holidays:

Contact the CT Community College System Online Support Center, via email, chat or by phone at 1-866-940-1928.

Blackboard Vista Support
Blackboard Vista Support links to Student FAQs, Faculty Training & Troubleshooting, and Help Desk.
myCommNet: Login and Password Issues
myCommNet login (NetID), password help links to reset forgotten passwords, and more connection information.
College Contacts, Self-Service, Library Off-Campus Proxy, or Other Issues
Access to on-campus help with Self-Service, Library Off-Campus, and all other information.

How do I ...?
• Download Microsoft Office files in Internet Explorer. I keep getting bumped back to the Blackboard entry page.
• Enable pop-ups? Download this PDF for directions. This document does not cover anti-virus software or spam filters. Please refer to the software's help or support information.
• Fix problems with AOL or SBC Globalnet and myCommNet
• Reset or find more information on NetIDs.
• Take a screenshot and send it in an email
• Find out if an online class is right for me
• Get tips on being a successful online student
• Check out a sample course (follow the directions on this link to access a sample Blackboard course)

Other Topics
• Download plug-ins
• Knowledge base (FAQ's)

Media Library
The Online Classroom

The Online Classroom is a video that showcases the many advantages Blackboard Vista provides to both students and faculty at Capital Community College. Blackboard Vista is a robust online course management system used by all twelve of the community colleges in the state with comprehensive course preparation and management capabilities for faculty, and the ability to deliver state-of-the-art online learning opportunities to our students. The video features faculty and students from throughout the system, and was produced by Capital's own Academic Media Technology department. Portions of this video were shown during the keynote address delivered by WebCT CEO Carol Vallone, at the July 2005 WebCT Users Conference.

• Watch in Windows Media Player -- download Windows Media Player if needed


	• Capital Home